Refund policy

Return & Exchange Policy

At Zietoon, customer satisfaction is our priority. If you experience any issue with your order, we are happy to assist you in accordance with the following policy.

Eligibility for Returns & Exchanges

• Returns or exchanges may be requested within 15 days of receiving your order.

• Items must be unused, unwashed, in their original condition, and include all original tags, labels, and packaging.

• Due to hygiene and safety regulations, underwear products cannot be returned or exchanged once the packaging has been opened or the product has been used.

• Returns and exchanges are not accepted for products damaged as a result of misuse, improper washing, or incorrect storage.

• Zietoon reserves the right to refuse any return or exchange request that does not meet the conditions outlined in this policy.

Return & Exchange Fees

• A fee of EGP 100 applies to all return or exchange requests and covers shipping costs.

How to Request a Return or Exchange

Please contact our Customer Support Team through one of the following channels:

  • Zietoon Facebook Page Messages

  • Zietoon Instagram Direct Messages

  • WhatsApp: +20 111 115 4200

Please provide:

  • Order number

  • Phone number used for the order

  • Reason for the return or exchange request

  • Product(s) you wish to return or exchange

Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect product (including wrong size or color), please contact us within 48 hours of receiving your order.

• Clear photos showing the issue must be provided.

• In such cases, Zietoon will cover all shipping costs and arrange a replacement or refund as appropriate.

Returns or Exchanges for Other Reasons

• Customers are responsible for the applicable return or exchange shipping fees.

Issues Discovered After Use

• If a product issue appears after use, please contact our Customer Support Team with a detailed explanation and clear photos for review.

Quality Inspection

• Certain cases may require inspection by our Quality Assurance Team.

• Once the product is received, inspected, and evaluated, the customer will be informed of the outcome within 48 business hours.

Promotions & Special Offers

• If an order was placed using a promotional offer or discount and a return or exchange causes the order to no longer meet the offer requirements, the discount will be removed and the remaining items will be recalculated at their original prices.

Refund Process

Cash Payments

• Refunds will be issued via Vodafone Cash or another agreed-upon electronic wallet service.

Online Payments

• Refunds will be issued to the original payment method used during checkout, subject to the policies and processing times of the payment provider or bank.

Processing & Delivery Time

• Return and exchange requests are processed within 48 business hours.

• Replacement orders are typically delivered within 2–5 business days after confirmation.

Contact Us

For any questions regarding returns, exchanges, or your order, please contact us through:

  • Zietoon Facebook Page Messages

  • Zietoon Instagram Direct Messages

  • WhatsApp: +20 111 115 4200

We are always happy to assist you and ensure the best possible shopping experience with Zietoon.